Technician, NOC

Requisition Number: 
Date Posted: 
January 13, 2020
Sunnyvale, CA
Position Summary: 

The NOC Technician is responsible for commissioning, troubleshooting and maintaining the NextNav national network of altitude stations. NOC Technician will be the first level support in the NOC. NOC Technician will also provide customer service and technical support for site turn up, provisioning, field support while interacting with internal and external NextNav customers.

Essential Functions: 

Accurate and prompt commissioning of network elements
• Monitoring and troubleshooting of network-related issues
• Works closely with Deployment and Field Operations to resolve network issues
• Performance monitoring and/or analysis/recommendations to address network related items
• Manages network-related projects and/or network calibrations on time
• Triage all equipment and network related issues as source of escalations when necessary
• Adheres to NOC related policies, processes and procedures. Updates team members of the NOC and Field Operations on any learned technical issues and/or solutions

Education, Experience, Skills and Attributes: 

 Prior experience with Linux, SQL and python.
• Telecom/wireless professional with a minimum of 2 years of industry related experience
• Working knowledge of Network Operations; understanding of EMS, NMS and OSS platforms (BMC Remedy, NetCool, HPOV, Nagios, or equivalents) preferred
• Prior experience with IssueTrak ticketing system.
• Excellent overall understanding of data networks
• Exceptional customer interfacing skills
• Excellent oral and written communication skills
• Ability to make decisions and solve problems while working under pressure
• Ability to prioritize and organize effectively
• Ability to work with others to resolve problems, handle requests or situations
• Ability to work different/schedules as required by business/customer needs
• Must be able to multi-task in a fast paced environment
• Must be a team player
• Must be a self-starter and self-motivated


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