Mobile Applications Engineering Lead / Manager

Requisition Number: 
1043
Date Posted: 
June 8, 2020
Location: 
Sunnyvale, CA, US
Position Summary: 

NextNav is launching a groundbreaking location service for smartphones, IOT, and other devices – an ability to determine floor level altitude service across the country – a capability that does not exist at scale anywhere today! No longer constrained by legacy “flat earth” technologies, applications and users will be able to determine floor-level altitude, which is essential for navigation, user context and relevance and many other applications that are used indoors. NextNav’s is the highest precision Z-Axis solution proven in the marketplace today and a person joining this team will have the ability to define the space.
As a Mobile Applications Engineering Lead/Manager, you will drive the adoption of NextNav SDKs and APIs into customer products. Build a relationship with customer business and technical teams to guide them through the process of integrating NextNav’s Z-Axis solution and keeping them updated on product and service evolution. Ensure customers are satisfied with the product and service. Be the voice of the customer to internal teams. 

Help the world become 3D! 

Essential Functions: 

• Oversee the adoption, integration and on-going use of NextNav software products (SDK, App & APIs) within B2B customers’ platforms
• On-board new customers from initial technical contact, PoC(s), Trial(s) and conversion to customer
• On-going support of customer issues
• Build out and manage a team of 2-3 customer success engineers
• Institute processes and tools (help-desk, knowledge-base, developer-portal / sandbox, etc.) to enable customer success
• Develop, manage and own technical documentation/app-notes on NextNav products and services for customer use by collecting information from business, product and technical teams
• Work cross-functionally to drive installation, deployment, training, technical check-ups, and escalation management
• Ensure timely resolution of customer issues by coordinating support responses
• Evangelize new product features & provide customer feedback to product management and engineering groups
• Maintain a deep understanding of the customer’s business as well as their technical environment
• Conduct regular business reviews with our top customers to ensure their success and plan the long-term relationship
• Great communication (written and oral) and support skills
 

Education, Experience, Skills and Attributes: 

Desired Skills & Experience 

Required: 

• 10+ years + of pre or post sales experience within the high tech industry
• Strong technical background and sales/customer orientation
• Familiarity with one or more of the following languages or platforms – Android, iOS, Java, Python, PHP
• Superior organizational and project management skills
• Strong presentation skills
• Excellent communication, critical thinking & analytical skills
• Bachelor's degree in Engineering/Computer Science, Management Information Systems (MIS) or equivalent 

Preferred: 

• API product customer support using AWS infrastructure
• Experience in building customer success organization in the mobile/location space
• Experience supporting the delivery and integration Mobile App products into leading Phone OEMs  

Physical Demands
• Long periods of sitting
• Long periods of standing  

Work Environment 

• Office Environment

 

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