Effective Date: January 25, 2021
Last Updated: October 23, 2023
We at NextNav (“NextNav,” “we,” “us,” or “our”) are strongly committed to transparency, and we want you (“you” or “your”) to understand how we collect, use, share and protect your personal information, as well as how you can manage the personal information we collect. This Privacy Notice applies to our operations outside the European Economic Area and the UK, your interactions with us, either online and offline, through your use of our website (www.nextnav.com) and the services and features available on the website (collectively, the “Services”).
If you are receiving services from or are working with our operations in the European Economic Area (EEA) or the United Kingdom (UK), or you are accessing one of our European or UK websites, then our EU/UK Privacy Notice applies which can be accessed here.
By using our Services, you acknowledge the terms of this Privacy Notice. If you do not agree to the terms of this Privacy Notice, please disable our Services on your device. If you do not understand, or if you have questions about, this Privacy Notice, please contact us before using, or continuing to use, our Services.
We reserve the right to change our Privacy Notice from time to time by posting the changes here. If we choose to amend this Privacy Notice, we will revise the Last Updated date at the top of this Privacy Notice when we post the updated version. We may also provide you with notice by prominently posting on our website, via email or both, if we make any significant changes to this Privacy Notice. We may also highlight those changes at the top of this Privacy Notice and provide a prominent link to it for a reasonable length of time following the change. Your use of our Services after we have informed you in one of these ways that we made changes to our Privacy Notice will mean that you have accepted those changes.
1. Types of information we collect
We collect three basic types of information from you when you provide it to us or when you use or interact with our Services: personal information, non-personal information, and location information.
- Personal information includes all information that relates to you or which are opinions about you personally and either identifies, or may be used to identify, you personally (collectively, “personal information”). We may collect the following types of personal information from you depending upon the device you are using and how you interact with us or use or interact with our Services, such as your:
- Contact Information. Name, mailing address, email address, phone number, and other contact information.
- Device Information. IP address, browser type and version, browser plug-in types and versions, operating system and platform, device type and device identifiers.
- Financial Information. Credit and debit card numbers and other financial information necessary to receive payment for Services purchased.
- Location Information. Collected via IP address.
- Audio Information. When you speak with customer service representatives, we may record the conversation for training and quality assurance purposes. If we intend to record the call, we will also notify you prior to doing so.
To see all of the categories of personal information we collect from you, click here.
- Non-personal information includes information that does not personally identify you or information that has been anonymized (collectively, “non-personal information”). When we combine non-personal information with personal information, we will treat the combined information as personal information.
You can always refuse to provide your personal information, but please note that some personal information is necessary to provide our Services.
2. How we collect personal information
We need to collect personal information from you in order to provide you with our Services, as well as to improve your experience. You may provide us with personal information in several ways, including, for example when you:
- Visit our website or use our Services;
- Correspond with us in any way, including through surveys and promotions;
- Sign up to receive our newsletter or promotional information;
- Ask for customer service, support or other assistance; or
- Interact with us in any other way, online or offline, including through our Services.
Cookies
Like many websites and apps, we use “cookies”, which are small text files that are stored on your computer or equipment when you visit certain online pages that record your preferences and actions, including how you use the website. We use this information for analytics purposes which allows us to improve your browsing experience. The information we collect through these technologies will also be used to manage your session. Out of these cookies, the cookies that are categorized as “necessary” are stored on your browser as they are essential for the working of basic functionalities of the website. These necessary cookies cannot be disabled.
To learn more about how we use cookies, please see our Cookie Notice.
Cookie Opt-out. You can set your browser or device to refuse all cookies or to indicate when a cookie is being sent. If you delete your cookies, if you opt-out from cookies, or if you set your browser or device to decline these technologies, some Services may not function properly. Our Services do not currently change the way they operate upon detection of a Do Not Track or similar signal.
Online analytics
We also use various types of online analytics including Google Analytics, a web analytics service provided by Google, Inc. (“Google”), on our website. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use the website, compile reports on the related activities, and provide other services related to website and app activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website or app. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt-out of tracking of analytics by Google click here.
Offline interactions and other sources
We also may collect personal information from other sources, such as our partners or third-party service providers, or from our offline interactions with you for the purposes listed in the How We Use Personal Information section below, including to enable us to verify or update information contained in our records and to better customize the Services for you. For example, if you apply for a position with us, we may collect information from former employers, employment/recruiting agencies, credit reference agencies, or other background check agencies.
Social media integration
Our Services may, from time to time, contain links to and from social media platforms. You may choose to connect to us through a social media platform, such as Facebook, LinkedIn or Twitter, and when you do, we may collect additional information from you, including the information listed in the Types of Information We Collect section above. Please be advised that social media platforms may also collect information from you. When you click on a social plug-in, such as Facebook’s “Like” button or Twitter’s “Tweet” button, that particular social network’s plugin will be activated and your browser will directly connect to that provider’s servers. We encourage you to review the social media platforms’ usage and disclosure policies and practices, including the data security practices, before using them.
Surveys
From time to time, and subject to your consent where required by applicable local law, we may provide you with the opportunity to participate in surveys, some of which might be sponsored or conducted by a third party. Participation in these surveys is completely voluntary. If you choose to participate, we will request certain personal information from you. If there is a third-party sponsor involved in the survey, we may provide certain personal information to the third party sponsor. Please make sure to review the sponsor’s privacy policy and be aware that any surveys offered by us may be governed by specific rules and terms and conditions that are separate from and in addition to this Privacy Notice. By participating in any such surveys, you will become subject to those rules, including but not limited to receiving emails containing survey communications.
3. How we use personal information
We may use personal information to do any or all of the following:
- provide you with our Services;
- facilitate your interactions and transactions with us;
- respond to your requests, communications, suggestions, comments, inquiries, and requests (including your feedback about our Services);
- administer our relationship with you, including creating and managing your account;
- administer and manage our business and supply chain;
- maintain and improve our Services;
- measure the performance of our Services;
- develop and research new products, features, and services;
- better understand the preferences of our customers;
- provide personalized Services, including content and ads;
- provide you with, and improve, relevant marketing offers or information from us or relevant third parties;
- facilitate your participation in our surveys and promotions;
- ensure our systems and premises are secure;
- develop and manage relationships with our business partners;
- operate tools and suppressors to exclude individuals from direct marketing after unsubscribing;
- respond to legally binding requests from law enforcement, regulatory authorities, or other third parties;
- prevent, detect, or investigate unauthorized use of our Services and ensure compliance with the law and our policies;
- defend, protect or enforce our rights or applicable terms of service or to fulfill our legal or contractual obligations;
- manage any dispute and accidents and take legal or other professional advice;
- to prevent fraud or the recurrence of fraud;
- assist in the event of an emergency;
- comply with applicable law; or
- any other purpose with your consent.
We may also combine your personal information collected through various sources, including information collected through our Services, and develop a customer profile that will be used for the purposes above.
Except as otherwise permitted or required by applicable law, we only retain personal information for as long as we need to use the information for the purposes listed above, including, for legal, regulatory, back up, archival, accounting, and/or audit purposes.
We may use personal information to create non-personal information. We may use non-personal information for any legitimate business purpose.
4. How we share personal information
We do not sell or rent personal information.
Except as disclosed in this Privacy Notice, we do not share personal information with any companies other than NextNav’s subsidiaries, affiliates, business partners, suppliers, vendors, service providers, and contractors, including its and their directors, officers, employees, agents, consultants, advisors or other representatives.
Our business partners, suppliers, vendors, service providers, and contractors include IT service providers, financial institutions and payment providers, customer relationship management vendors, other cloud-based solutions providers, lawyers, accountants, auditors and other professional advisors. We contract with them to ensure that they only process your personal information under our instructions and ensure the security and confidentiality of your personal information.
We share personal information with these third parties to help us:
- with the uses described in the How We Use Information section above;
- in the operation, management, improvement, research and analysis of our Services;
- with our marketing and promotional projects, such as sending you information about products and services you may like and other promotions (provided you have not unsubscribed from receiving such marketing and promotional information from us); and
- comply with your directions or any consent you have provided us.
We may share personal information with law enforcement and regulatory authorities or other third parties as required or permitted by law for the purpose of:
- responding to a subpoena, court order, or other legal processes;
- defending, protecting, or enforcing our rights;
- assisting in the event of an emergency; and
- complying with applicable law.
In accordance with applicable law, we may also transfer or assign personal information to third parties as a result of, or in connection with, a sale, merger, consolidation, change in control, transfer of assets, bankruptcy, reorganization, or liquidation. If we are involved in defending a legal claim, we may disclose information about you that is relevant to the claim to third parties as a result of, or in connection with, the associated legal proceedings.
To see all of the categories of personal information we share, click here.
We share non-personal information as reasonably necessary to meet our business needs.
5. Your choices
We offer you certain choices in connection with our Services.
Access to your information
You have the right to request the personal information that we collect, use and disclose about you. You also have the right to not receive discriminatory treatment for exercising your access right. To submit a request or designate an authorized agent to make a request, please contact us.
Deleting your information
You have the right to request that we delete your personal information, subject to some exceptions under applicable law. Once we receive and confirm your request, we will delete (and direct our partners and service providers to delete) your personal information, unless an exception under applicable law applies. You also have the right not to receive discriminatory treatment for exercising your deletion right. To submit a request or designate an authorized agent to make a request, please contact us.
Updating or correcting your personal information
The accuracy of the personal information we have about you is very important. You have the right to request that we update or correct your personal information. You also have the right not to receive discriminatory treatment for exercising your correction right. To submit a request or designate an authorized agent to make a request, please contact us.
Limit use and sharing of sensitive personal information
You have the right to request that we limit the use and disclosure of your sensitive personal information to that which is necessary to perform our Services. You also have the right not to receive discriminatory treatment for exercising your limitation right. To submit a request or designate an authorized agent to make a request, please contact us.
Email communications and direct marketing
You may have the opportunity to receive certain communications from us related to our Services. If you provide us with your email address in order to receive communications, you can opt-out of marketing emails at any time by following the instructions at the bottom of our emails and adjusting your email preferences. Please note that certain emails may be necessary for the operation of our Services. You will continue to receive these necessary emails, if lawful and appropriate, even if you unsubscribe from our optional marketing communications.
Cookies/beacons
If you wish to minimize information collected by cookies or beacons, you can adjust the settings of your device or browser. You can also set your device or browser to automatically reject any cookies. You may also be able to install plug-ins and add-ins that serve similar functions. However, please be aware that some Services may not work properly if you reject cookies. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests. For more information about how our Services use cookies, please see our Cookie section above or our cookie notice.
Network advertising initiative
Certain websites you visit may provide options regarding advertisements you receive. If you wish to minimize the amount of targeted advertising you receive, you can opt-out of certain network advertising programs through the Network Advertising Initiative (NAI) Opt-Out Page or through the Digital Advertising Alliance Opt-Out Tool. Please note that even if you choose to remove your personal information (opt-out) you will still see advertisements while you’re browsing online. However, the advertisements you see may be less relevant to you. For more information or to opt-out of certain online behavioral advertising, please visit http://www.aboutads.info.
Additionally, many advertising network programs allow you to view and manage the interest categories that they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies.
Do not track
Some devices support a “Do Not Track” (or, “DNT”) feature, a privacy preference that you can set on devices, which is intended to be a signal to services that you do not wish to be tracked across different websites or online services you visit. Please note that we cannot control how third party websites or online services you visit through our Services respond to Do Not Track signals. Check the privacy policies of those third parties for information on their privacy practices. Our Services do not currently change the way they operate upon detection of a Do Not Track or similar signal.
6. How we protect personal information
We are dedicated to ensuring the security of personal information. We use physical, electronic, and administrative security measures appropriate to the risks and sensitivity of the personal information we collect. We aim to provide secure transmission of your information from your equipment or devices to our servers. We have processes to store personal information that we have collected in secure operating environments. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. We try our best to safeguard personal information once we receive it, but please understand that no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. If you suspect an unauthorized use or security breach of your information, please contact us as soon as possible.
7. Data transfers
We are a global business. As such, information we collect may be transferred to, stored, and processed in any country or territory where one or more of our business partners or service providers are based or have facilities which may be a different to your home country. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws that country. While other countries or territories may not have the same standards of data protection as those in your home country, we will continue to protect personal information that we transfer in line with this Privacy Notice requiring that our business partners or service providers adhere to this Privacy Notice and the applicable privacy regulations in your home country.
8. Children’s privacy
Our Services are not intended for children or those under the age of 16. We do not knowingly collect personal information from children or other persons who are under 16 years of age. Individuals who are children or those under the age of 16 should not attempt to provide us with any personal information. If you think we have received personal information from children or those under the age of 16, please contact us immediately.
9. Your California privacy rights
We do not share personal information with third parties for their own direct marketing purposes without your consent. California residents under 18 years old, in certain circumstances, may request and obtain removal of personal information or content that you have posted on our Services. Please be mindful that this would not ensure complete removal of the content posted by you on our Services. To make any request pursuant to California privacy law, please contact us.
10. Third party websites and apps
The Services may contain links to other websites or apps operated by third parties. Please be advised that the practices described in this Privacy Notice do not apply to information gathered through these third party websites and apps. We have no control over, and are not responsible for, the actions and privacy policies of third parties and other websites and apps.
11. Contact us
We welcome questions, comments, and feedback on this Privacy Notice and our management of personal information. If you have questions, concerns, or feedback, you can always contact us in the following ways. For your protection, we may need to verify your identity before assisting with your request, such as verifying that the information used to contact us matches the information that we have on file.
Email: [email protected]
Mail: NextNav LLC, 484 Oakmead Parkway, Sunnyvale CA 94085
California privacy law appendix
This appendix seeks to provide additional information to residents of California and supplements the information provided in the Privacy Notice above.
To learn more about the categories of personal information we collect, how we collect it, why it is collected, with whom we share the information, and how long we retain it, please see the list below.
Identifiers
What we collect: Name, mailing address, email address, phone number, and other contact information. For more information please see the Types of Information We Collect section above.
How we collect it: Collected online or offline when you directly provide it to us, through your use of our Services, or from third parties.
Why we collect it: We collect this information for the purposes listed in the How We Use Information section above.
With whom we share it: Shared with our affiliates, partners, vendors, and service providers as described in the How We Share Information section above.
How long we retain it: We retain information for as long as necessary for the purpose for which it was initially collected, including the purposes listed in the How We Use Information section above.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
What we collect: Name, mailing address, email address, phone number, and other contact information. For more information please see the Types of Information We Collect section above.
How we collect it: Collected online or offline when you directly provide it to us, through your use of our Services, or from third parties.
Why we collect it: We collect this information for the purposes listed in the How We Use Information section above.
With whom we share it: Shared with our affiliates, partners, vendors, and service providers as described in the How We Share Information section above.
How long we retain it: We retain information for as long as necessary for the purpose for which it was initially collected, including the purposes listed in the How We Use Information section above.
Protected classification characteristics under California or federal law
We do not collect protected classification characteristics.
Commercial information
What we collect: Transactional information such as the products or services purchased. For more information please see the Types of Information We Collect section above.
How we collect it: Collected online or offline when you directly provide it to us, through your use of our Services, or from third parties.
Why we collect it: We collect this information for the purposes listed in the How We Use Information section above.
With whom we share it: Shared with our affiliates, partners, vendors, and service providers as described in the How We Share Information section above.
How long we retain it: We retain information for as long as necessary for the purpose for which it was initially collected, including the purposes listed in the How We Use Information section above.
Biometric information
We do not collect biometric information.
Internet or similar network activity
What we collect: IP address, browser type and version, browser plug-in types and versions, operating system and platform, device type and device identifiers For more information please see the Types of Information We Collect section above.
How we collect it: Collected online or offline when you directly provide it to us, through your use of our Services, or from third parties.
Why we collect it: We collect this information for the purposes listed in the How We Use Information section above.
With whom we share it: Shared with our affiliates, partners, vendors, and service providers as described in the How We Share Information section above.
How long we retain it: We retain information for as long as necessary for the purpose for which it was initially collected, including the purposes listed in the How We Use Information section above.
Geolocation data
What we collect: Collected via IP address (see above).
How we collect it: Collected online or offline when you directly provide it to us, through your use of our Services, or from third parties.
Why we collect it: We collect this information for the purposes listed in the How We Use Information section above.
With whom we share it: Shared with our affiliates, partners, vendors, and service providers as described in the How We Share Information section above.
How long we retain it: We retain information for as long as necessary for the purpose for which it was initially collected, including the purposes listed in the How We Use Information section above.
Sensory data
What we collect: When you speak with customer service, we record the conversation. For more information please see the Types of Information We Collect section above.
How we collect it: Collected when you directly provide it to us.
Why we collect it: We collect this information for the purposes listed in the How We Use Information section above.
With whom we share it: Shared with our affiliates, partners, vendors, and service providers as described in the How We Share Information section above.
How long we retain it: We retain information for as long as necessary for the purpose for which it was initially collected, including the purposes listed in the How We Use Information section above.
Professional or employment-related information
We do not collect professional or employment-related information.
Non-public education information
We do not collect non-public education information.
Inferences drawn from other personal information
What we collect: Information generated from your use of our Services reflecting your preferences
How we collect it: Collected online or offline when you directly provide it to us, through your use of our Services, or from third parties.
Why we collect it: We collect this information for the purposes listed in the How We Use Information section above.
With whom we share it: Shared with our affiliates, partners, vendors, and service providers as described in the How We Share Information section above.
How long we retain it: We retain information for as long as necessary for the purpose for which it was initially collected, including the purposes listed in the How We Use Information section above.
Sensitive personal information
What we collect: Geolocation information collected from your IP address.
How we collect it: Collected online when you directly provide it to us, through your use of our Services, or from third parties.
Why we collect it: We collect this information for the purposes listed in the How We Use Information section above.
With whom we share it: Shared with our affiliates, partners, vendors, and service providers as described in the How We Share Information section above.
How long we retain it: We retain information for as long as necessary for the purpose for which it was initially collected, including the purposes listed in the How We Use Information section above.